Saturday, August 31, 2019

Alfred Edward Housman

A.E.Housman (Alfred Edward Housman) was born on March 26th 1859 in Fockbury, Worcerstershire. He was basically a classical scholar and an English origin poet. He was famous for his poem A Shropshire Lad. These short and poetic poems were written before the 19th century. The thoughful suggestion of fated youth in England, their auxilary, language and chracteristic description was appealing to the Geogian and and Edwardian composer prior and following the WW1.Housman was reckoned among the leading classic writers of his time. He had created a name for himself after printing as a private scholar and because of which he was selected as a Latin Professor at the College London University and than later at the prestigious Cambridge. His famous editions of Lucan, Juvenal and Manilius are said to be very well respected. With these settings of poetry, the generation was strongly linked and were also were much connected with the Shropshire poems as well. Alfred Edward Housman was the son of a c ountry solicitor and the eldest of his seven siblings. His sister Clemence Housman and Laurance Housman also became writers.A.E.Housman went to school at King Edward and than later to Bromsgrove school where he had a strong academic foundation and won numerous prizes for his poetry. He got a scholarship at St Johns College, Oxford in 1877 where he got education in classics.He was amazing in analyzing texts. He became so much involved into Texts that he did not retake philosophy and ancient history and even did not take a passing degree. He did not make much friends with his only friends being his roommates A.W.Pollard and Moses Jackson. Alfred Housman had a hard and usually reserved feelings for his friend Moses Jackons which were refused by Jackson as he was hetrosexual. This refusal by Moses led to Alfred unpredicted failure in his exams in 1881.Jackson got a clerk job in the Patent office in London and also got Housman a job there. They started sharing an apartmen with Adalbert w ho was the elder brother of Jackson. They stayed there till 1885 after which Housman moved into his own apartment on his own. In 1887 Moses married and moved to Karachi (Than in India) and later in 1982 Adalbert Jackson died. Alfred still continued to write classical studies on his own and also published some quality articles on numerous authors like Sophocles, Ovid, Aeschylus, Propertius, Horace and Euripides.In this period, Alfred managed to study Roman and Greek classics very throughly. He became a Latin Professor at Cambridge Trinity College in 1911 and till his death he had held the position. Alfred Housman managed to gain fame with his classic editions of the famous poets of Rome mainly Manilus, Juvenal and Lucan and also for his thorough and clever comments and his contempt for the unscholarly.Poems of Alfred Edward HousmanDuring his life Alfred Housman had managed to publish only two poetry volumes: One being published in 1896 by the name of Shropshire Lad and the other in 1 922 which was Last Poems.A Shropshire lad is a collection of his 63 poems with the majority written after his close friend Adalbert Jackons death in 1982. The main themes of the peoms were based upon unreturned love, green beauty, brief youth, sorrow, demise and the common soldiers patriotism. After his scripts were refused by many of the publishers, he decided to print them on his own expenditure which was a shock for his students and his colleagues.The Shropshire Lad was a rather slow in momentum to gain popularity, the arrival of war, at first in the Boer war and than later in WW1, gave this book a widespread popularity because of its regretfulness potrayal of the English troops. Numerous composers of music managed to make different setting of musical for the work of Housman which increased his popularity.

Friday, August 30, 2019

Arctic Mining Consultants Essay

Synopsis of the Situation Arctic Mining Consultants is a mining consulting company that does mining exploration. This particular case looks into how Arctic Mining Consultants’ crew did not effectively do their job in Eagle Lake, Alaska. Tom Parker is a geological field technician and field coordinator for the company. He acted as the project manager on the job near Eagle Lake, Alaska. His crew of field assistants consisted of John Talbot, Greg Boyce, and Brian Millar. Tom had worked with all three field assistants before. Tom has specialized skills in claim staking, line cutting and grid installation, soil sampling, prospecting, and trenching. This particular job involved skating 15 claims, which consist of marking a line with flagging tape and blazes along the perimeter of the claim. A claim post is cut every 500 yards, meaning 60 miles in line total. Tom hoped to complete the job in a week, and offered the field assistants each a $300 bonus if it was completed in time. This would be added to their fa irly low daily wages. As the job progressed, tension was thick because the deadline was approaching. The field assistants were working long days, and two of them were continually not meeting Tom’s expectations. Tom particularly took his frustrations out on Millar. Key Issues The field assistants are given little motivation to work hard. They are paid fairly low daily wages and are putting in long days. Tom Parker does not offer positive encouragement either, yelling and making the field assistants feel bad could make them care less about the job. The field assistants are provided meals and accommodations, but even Tom admitted that a lot was expected of them in a short amount of time. Tom Parker is not a good leader. He is the one who does the hiring, training and supervising for all of Arctic Mining Consultants programs. It could be possible he is not properly training field assistants to thoroughly meet his  expectations. Tom Parker, on more then one occasion, exploded with anger. He did not coach his team, he just yelled at them. If he was supervising there work on Day 3, he should have communicated with the field assistants and told them how to improve their work then. On Day 6, when the field assistants did show improvement, Parker did not give them any positive reinforcements. Also, even after Paker picked on only Millar for bad performance, he asked him to work for him again. The field assistants seem to have very different capabilities and attitudes. Boyce did not get picked on by Parker, but admitted to Millar that he only worked as hard as he had to. Boyce had the worst results of everyone. Talbot met his quota and stayed to help Boyce meet his. He was a team player. Millar put in more time and effort, by being the first one dropped off Day 6 and 7, last one picked up Day 6 and 7, and not taking lunch Day 5. He worked himself so hard, that he collapsed at dinner, to tired to eat. Define the Problem The key problem in this case is that Tom Parker is not a good leader. He is in charge of hiring, training, and supervising field assistants. Couldn’t the field assistants’ work be reflected on Tom because he did not properly train them? Also, Tom selected the field assistants for this job. He should have known what they were capable of before selecting them. He had worked with al of them before, so he should have had reasonable expectations for each of them. Tom also made a hostile working environment with much stress and little positivity. Alternative Solutions Solution 1: Tom needs to be retained as a project manager. Being a project manager means being a leader. Tom is not a good leader. An effective leader is one who leads by encouraging the employees and making them want to succeed, thereby making the organization meet and exceed its goals over time. (Thakur, 2005). Tom did not handle conflict well; he took his frustrations out on one particular field assistant. Relational leadership is one form of effective leadership. Relational leadership centers around person-to-person relationships. One of the significant components of all relationships is how conflict is handled. (Ferch & Mitchell, 2011). The  advantage of retaining Tom to gain leadership skills would be that Tom potentially could more effectively train field assistants and make a better team dynamic. The disadvantage is that Arctic Mining Consultants would have to spend time and money to re train the trainer, Tom. It would be beneficial for him to develop new leadership skills, but it might be difficult not having a project manager. Solution 2: Tom and Arctic Mining Consultants should offer more incentives to his field assistants. It doesn’t even have to be monetary. Offering positive reinforcement for work well done would be beneficial to Tom and his team. â€Å"While money is important to employees, what tends to motivate them to perform – and to perform at higher levels – is the thoughtful, personal kind of recognition that signifies true appreciation for a job well done. (Eastern, 2012). The advantage of this solution would be that employees would feel better about the work they are doing, and feel good hen they excel. Field assistants would be working in a positive environment. The disadvantage would be employees would start to expect positive reinforcements and bonuses, feeling they are entitled to it. Solution 2: Hire new field assistants. Tom could more carefully select his field assistants for a job. He should do more research on candidates’ capabilities and experience if he has high expectations. The advantage of having a different team of field assistants would be that he could filter out those who do not meet expectations before hand. The negative side of hiring new field assistants is the time it would take to evaluate new candidates as field assistants. Selected Solution I believe the first solution would bee best to solve this case. Tom needs to reevaluate his leadership tactics. He does not communicate effectively with his crew. He needs to think of the crew working together like a team, and he is coach. Tom is not being effective by focusing on the negatives; he needs to analyze what is being done wrong, and coach field assistants to correct their problem. Implementation/Recommendations First, Arctic Mining Consultant should have Tom trains another potential project manager that already works for the company. The candidate should undergo some type of leadership training. Then Tom will engage in a leadership-training program. The candidate will be the project manager while Tom is absent. Then, the two project managers, Tom and candidate, will work as a team to direct field assistants. Tom needs a new outlook on his management style. Implementing this plan will help achieve that. This will also help make more effective work teams. References Thakur, D. (2005, January). Short-term leaders. Quality, 44(1), 24. Retrieved from http://go.galegroup.com.proxy.davenport.edu/ps/i.do?id=GALE%7CA127543673&v=2.1&u=lom_davenportc&it=r&p=AONE&sw=w Ferch, S. R., & Mitchell, M. M. (2001). Intentional Forgiveness in Relational Leadership: A Technique for Enhancing Effective Leadership. Journal of Leadership Studies, 7(4), 70. Retrieved from http://go.galegroup.com.proxy.davenport.edu/ps/i.do?id=GALE%7CA76626374&v=2.1&u=lom_davenportc&it=r&p=AONE&sw=w Eastern, J. S. (2012, January 1). Employee rewards. Internal Medicine News, 45(1), 78. Retrieved from http://go.galegroup.com.proxy.davenport.edu/ps/i.do?id=GALE%7CA280102141&v=2.1&u=lom_davenportc&it=r&p=AONE&sw=w

Thursday, August 29, 2019

Farewell My Concubine: Self-Identification in Context

Directed by Chen Kaige, a highly acclaimed fifth-generation Chinese film director, Farewell My Concubine has received many international film awards and nominations; among them are the Best Foreign Film and the Palme d’Or at the Cannes Film Festival in 1993. In the film, Cheng Dieyi, a Peking Opera actor playing the leading female characters, becomes obsessed with his role as the concubine of the King of Chu and blurs his stage role with the real life he leads. The circumstances in which one grows up in are critical factors in shaping his or her sense of self-identity.This paper attempts to explore the gender identity troubles that Cheng Dieyi has undergone in his self-identification and sexuality in the context of the environment of his upbringing. The story begins when Cheng’s mother takes her son to Master Guan and begs him to take Dieyi (whose nickname was Douzi at the time) into his opera troupe. In order to be a performer in the Peking opera, one must not have any features that are abnormal or that may frighten the audience. Unfortunately, Douzi fails this test because he was born with a sixth finger on one of his hands.His mother was desperate to sell him off and thus cuts off her son’s finger with a cleaver. At this point, Master Guan agrees to accept Douzi as a disciple in his opera troupe. Master Guan notices that Douzi’s â€Å"features were surprisingly delicate; he was almost pretty† , which are perfect for playing female roles. Thus, Douzi is chosen as a dan , or the female lead of the opera troupe. He will play the female roles alongside his best friend, Xiaolou who was chosen to be his sheng, or male lead. Starting from even the earliest scenes of the film, Dieyi’s self-identity has been slowly ripped away from him.Dieyi’s abrupt transition from living in a brothel as a prostitute’s son to becoming a well-disciplined opera singer in the troupe is marked by his mother’s brutal amputati on of his sixth finger. This symbolic castration implies that one must abandon his inherited past in order to seek a new social identity. â€Å"The root of biological determinism has been severed and the subject freed to pursue a place in a symbolic world of gender fluidity† Dieyi’s finger is not the only thing that has been emasculated, but his self-identity has been castrated as well. The film hints at this in the beginning by including the character of Master Ni, a unuch who was physically castrated, losing his male reproductive organs. While Master Ni was physically castrated of his male reproductive organs, Dieyi becomes mentally and emotionally castrated through his harsh upbringing in the opera troupe. Whereas the symbolic castration signifies the possibility of Dieyi’s transition from a biological male to a stereotypical female, the harsh corporal punishment he receives during his training in the opera troupe enforces that transition. Corporal punishment is often used in schools to reinforce the relation between master and student.It instills in students a sense of the power of the social hierarchy and their place within it. Dieyi’s designated â€Å"place† on that hierarchy, sadly, requires that he learns to abandon his male identity. While corporal punishment remakes Dieyi mentally, costume and make up remakes Dieyi physically. As he performs in the long dresses and fancy headdresses, he sees himself capable of reflecting signs of beauty and femininity. He is forced to sing â€Å"I am by nature a girl, not a boy† , and his full transition to femininity went into full motion the moment he mastered this line and accepted it as the truth, that he is by nature a girl, not a boy.Like most of the male dans in the Peking Opera theatre, Cheng Dieyi must be able to create the illusion of a real female that appeals to the male audience, but Cheng’s femininity is apparent not only on stage, but off stage as well. Clearly, Cheng has fully adapted his female roles into his life off stage. He speaks in a low soft voice, his movements are graceful, maintains the delicate hand pose of the Lan huazhi (the artificial feminine hand pose of the male dan), and wears a seductive look that would often be considered a feminine gaze.Most male dans merely imitate these feminine acts on stage, but Cheng Dieyi gradually transforms these â€Å"acts† into an unconscious habit of his. â€Å"The repetition of the stylized female acts embedded in female impersonation and the rigid and violent regulation of these acts eventually bring about Cheng Dieyi’s unconscious identification with Yuji, concubine of the Chu King, constructing in him a feminine sexuality and identity. † Opera performers at the time were expected to play their stage roles for ife. Dieyi’s most notable performance is an epic opera named Farewell My Concubine; it tells the story of the King of Chu (Xiang Yu) and his fa ithful concubine Yuji. Xiang Yu knows that he has lost to his enemy and drinks with Yuji on the last night. Yuji performs a sword dance for him and then cuts her own throat with his sword to express her faithfulness to him. As Dieyi continues to play the role of Yuji into this professional career, he begins to blur the life of Yuji’s character and his own.This becomes very obvious when Dieyi begins to show signs of affection towards his stage partner, Xiaolou, who plays the King of Chu. In multiple times throughout the movie, Dieyi can be seen looking at Xiaolou with a tender, almost romantic gaze and is especially gentle when he helps Xiaolou apply makeup and dress in costume. His romantic feelings for his â€Å"stage brother† are translucent to the audience as he is overcome by jealousy at the news that Xiaolou was getting married to Juxian. He believes that Juxian is robbing him of what was rightfully his.As in the opera when Yu Ji and Xiang Yu swear their love to e ach other, what Dieyi sees is actually he and his stage brother declaring their loyalty to one another. While Cheng Dieyi wholly embodies the female roles he impersonates, the Peking opera stage is essentially the world in which he bases his identity on. As he enters his professional career and makes a name for himself, he thinks that he will always be able to hide behind his feminine charms, and that art will always transcend any situation.For a while, he is proven right. On one occasion, he sings for a Japanese official to help Xiaolou out of jail; in another, he sings for a Chinese official to bail himself out of jail. Duan Xiaolou reminds Dieyi again and again that life is not the stage and he must learn to adjust to the values of the changing times. The film covers a story that spans across 50 years of Chinese history: the rise and fall of the Nationalist Party, the Sino-Japanese War, the rise of the Communist Party, and the Cultural Revolution.As the nation goes through a turb ulent historical period, Cheng simply views it as a backdrop that would never affect his performances. He was never concerned about any of the political upheavals that occurred or the change in regimes. He felt that as long as his art is being appreciated, it does not matter who the political leaders are. When he was put on trial for being a traitor when the Communist Party was in power, he exclaims, â€Å"If the Japanese were still here, Peking Opera would have spread into Japan already,† with no regard to the consequences.The art of Peking opera has always been Cheng’s way of escaping reality, and it is this illusion that he identifies with. However, when the Cultural Revolution started in 1966, the identity he has found for himself has been robbed from him once again. The Cultural Revolution is one that advocates extreme reality, and thus traditional art becomes a target of exploitation for distracting people from reality. When Dieyi and Xiaolou are taken out onto t he streets to be reprimanded, his previous illusion that he and Xiaolou would never betray one another, just as Yu Ji and Xiang Yu would never do so, is shattered.Under the humiliation and physical abuse of the Red Guards, Xiaolou calls Dieyi a traitor to the Chinese and a homosexual. Cheng and Duan then turn on each other and expose incriminating details about each other’s past to the Red Guards. This political movement is in a sense, a rude awakening for Cheng. For the first time, it forces him to abandon the identity that he forged for himself on the opera stage, and accept that he lives in a world where loyalty is not always indestructible. It is because of this revolution that causes Dieyi’s blurred lines between opera and reality to slowly reappear.These lines, however, did not have a lasting effect. When Cheng Dieyi and Duan Xiaolou reunite on the stage many years after the Cultural Revolution, they make their final Farewell My Concubine performance. At the last scene, Dieyi, playing Yuji, takes the sword and slits his throat. Dieyi wanted so desperately to be Yuji his entire life, and he finally fulfilled that wish, or so he thinks, by boldly committing suicide just as Yuji has done so: for his love, and in a dramatic manner, like a stage opera should be.Cheng Dieyi had grown up with violence and abuse, in a society with constant political turmoil and turbulent changes. As a boy who was already an introvert to begin with, the unsettling changes that revolved around him became too overwhelming. He had no choice but to retreat into a world that he knows best: the opera stage. Though the opera stage is but a fictional world, it is the only place in which he is always the hero(ine).Works Cited Cui, Shuqin. â€Å"Engendering Identity: Female Impersonation in Farewell My Concubine . From Poetic Realm to Fictional World: Chinese Theory of Fictional Ontology (1999) Farewell My Concubine. Dir. Chen Kaige. 1993. DVD. Miramax Films, 1999. Goldstein , Joshua (1999). â€Å"Mei Lanfang and the Nationalization of Peking Opera, 1912–1930† East Asian Cultures Critique 7 (2): 377–420. He, Chengzhou. â€Å"Gaze, Performativity and Gender Trouble in Farewell My Concubine. † Nanjing University (2004): n. pag. Web. Poquette, Ryan D. , Critical Essay on Farewell My Concubine, in Novels for Students, Gale, 2004.

ENVIRONMENTAL SCIENCE 8 Essay Example | Topics and Well Written Essays - 500 words

ENVIRONMENTAL SCIENCE 8 - Essay Example (New World Encyclopaedia) EPA is the most comprehensive regulatory agency for environmental concerns. There are several legislations such as Clean Air Act, Clean Water Act, United Nations Environment Programme, Energy Policy Act etc. for tackling the environmental issues. Climate change is caused due to imbalance between the incoming solar radiation and the outgoing heat of the earth. Human influences, Orbital variations, Solar Output, Volcanism, Plate tectonics and Ocean variability are the causes of climate change. Climate change can be prevented from reaching dangerous levels by reducing emissions through efficiency, substitution and sequestration. Conservation of energy, habitat, water, wetland, wildlife, marine life and soil helps restore ecological balance. The costs associated with loss of biodiversity is high and can lead to deteriorating ecological balance, hence sustainable development and consumption can help to conserve biodiversity. Non-Point Source Pollution is the sour ce of water problems and to mitigate this we must achieve zero discharge of pollutants as per the Clean Water’s Act.

Wednesday, August 28, 2019

Edinburgh Postnatal Depression Scale (EPDS) and Community Health Research Paper

Edinburgh Postnatal Depression Scale (EPDS) and Community Health Nursing - Research Paper Example Research reveals that postnatal depression affects about ten to fifteen out of every one hundred women before and after delivery. Edinburgh Postnatal Depression Scale helps test for postnatal depression and normal mental health counseling treats postnatal depression. There are socio-demographic factors that influence the level of severity of postnatal depression in different women and their initiative or choice to seek help. This paper presents evidence-based research knowledge on the effectiveness of Edinburgh Postnatal Depression Scale tool. The paper also discusses why minority and low income women have high scores in the diagnosis of postnatal depression. The paper closes with suggestions on what community health nurses can do to help these women to get the healthcare they need. There has been recent research seeking to establish the effectiveness of Edinburgh Postnatal Depression Scale. Majority of this research submit that the tool is effective and is widely used. A study conducted in 2010 tested the effectiveness of Edinburgh postnatal depression scale in testing for adolescent depression (Anderson, 2010). The sample of the study included one hundred and forty one adolescent participants of Latina, African-American, and Caucasian origin. The study offered that postpartum depression affects up to sixty-nine percent adolescent women after childbirth. The study noted that adolescent postpartum depression was often overlooked and when noted, it was tested through normal clinical assessment. The study concluded that Edinburgh postnatal depression scale is an accurate tool to use for testing postpartum in adolescents. In 2011, another group of researchers conducted a study to test for the results of a postnatal depression-screening program that uses the Edinburgh postnatal depression scale (Leung et. al., 2011). An observation of the lack of

Tuesday, August 27, 2019

Affirmative Action in the workforce Essay Example | Topics and Well Written Essays - 500 words

Affirmative Action in the workforce - Essay Example Though there are no legal requirements to hire unqualified people, opponents argue that affirmative action causes the minority to get a job over a more qualified worker. This logic has two flaws. One, the employer can choose many reasons to hire a ‘qualified’ applicant. It is an open and ambiguous term that can easily be largely ignored or manipulated to suit the employer’s possible racist tendencies. Another problem with the opponent’s argument is the previously discussed method of standardized testing. The quality of education a person receives doesn’t necessarily predict their future potential. Another argument by those opposed to affirmative action is that it disproportionately benefits middle and upper-middle class minorities, not the poor and working class people of color who need it most. A more careful examination of this criticism shows that affirmative action programs have benefited substantial numbers of poor and working class people of co lor. â€Å"Access to job training programs, vocational schools, and semi-skilled and skilled blue-collar, craft, pink-collar, police and firefighter jobs has increased substantially through affirmative action programs. Even in the professions, many people of color who have benefited from affirmative action have been from families of low income and job status† (Ezorsky, 1991, p. 64). Opponents point out that affirmative action is patently unfair to white males because they must pay for the past discriminations of people of a different era and mindset and may not get the jobs they might be more qualified for. These opponents are correct in that specific white people may be passed by for some job opportunities because of affirmative action policies and that they and their families suffer as a result. Proponents counter that the lack of employment opportunities is unfortunate and its causes are what the debate should be

Monday, August 26, 2019

Al Qaidas Major Domestic Attack on the United States Research Paper

Al Qaidas Major Domestic Attack on the United States - Research Paper Example This includes the recent attack on U.S. embassy in Yemen and evidence proves the involvement of the Al-Qaida group in the attack (Ghobar and Blair 2012). The Al-Qaida group has been reignited by the launch of film â€Å"The Muhammad† and has openly announced increase in terrorist attacks against the US (Hasni 2012) Many researchers and analyst, studying Al-Qaida’s strategies and threats, forecasted that the death of their former leader Osama Bin Ladin, would be the major setback for the group. Unfortunately, this prediction turns out to be false as the strength of the Al-Qaida group does not look to shrink, with their new leader and new strategies (Geltzer 2010). After the death of Al-Qaida’s former leader and administrator, members of the group started spreading in different European countries with fake nationality, to escape from the US invasion in Afghanistan and Iran (Hollywood, Synder, Mckat, Boon 2004). Al-Qaida’s movement in South Asian countries, have also been reported, giving signs of their flexibility to change, with regard to the situation. So even now, they should be considered as a serious threat as they do not look to settle down or get weaken (Geltzer 2010). Joshua Geltzer, in his book highlights key factors, which have nailed in the Al-Qaida troop. This includes killing of Osama Bin Ladin, the most prominent figure of this group and the mastermind behind most attacks made by the Al-Qaida (Geltzer 2010). In addition, US army has been successful in tracing down locations of Al-Qaida’s members worldwide and eradicating them from the face of the earth. Moreover, their funds of around $140 million and a large number of weapons have been captured (Geltzer 2010). And they have been forced to leave their homeland in Afghanistan, from where they used to meet and plan their terrorist activities. But despite all these factors, Al-Qaida still stands as a big threat to Western or Non-Islamic countries, especially the U.S.A (Khalsa 2004).   

Sunday, August 25, 2019

THE REAL VALUE OF INTELLECTUAL CAPITAL AND HOW IT IS INCLUDED IN A Essay - 1

THE REAL VALUE OF INTELLECTUAL CAPITAL AND HOW IT IS INCLUDED IN A COMPANYS FINANCIAL STATEMENT - Essay Example The knowledge of an organization is what is at time referred to as the brain power; therefore, intelligent capital can be viewed as the intangible assets used by the company in the making of its services and products. Intellectual capital, therefore, can be assumed to be the fundamental aspects of the company’s profit and loss statements, as well as its balance sheets. As such, the value of a business is, therefore, comprised of its revenue generated through its intellectual talents, financial assets, intellectual assets, and physical assets (Barney, et al., 2001). Three elements of intellectual capital include: Human capital mainly comprises of the values provided by business employees through application of expertise and skills ‘know how’. This component of intellectual capital is not owned by a company, and therefore when an employee leaves the company, the human capital consequently decreases (Peloso, 2008). Human capital can, therefore, be used to measure how effective a company is using its people resources as a measure of innovation and creativity. Structural includes the supportive infrastructures, databases and processes of an organization that enables the human capital to function. Components of structural capital include buildings, processes, software and so on. Additionally, structural capital also includes things such as information system, proprietary databases, research and development infrastructure facilities and organization’s image. The diversity of structural capital demands that it is broken down into: process, innovation, and organization capital. Process capital includes procedures of programs and the techniques that implement and enhance the delivery of services and goods. Innovation capital includes intangible assets and intellectual properties of the corporation. Organizational capital, on the other hand

Saturday, August 24, 2019

Thinking Realities of Yesterday, Today, and Tomorrow Assignment

Thinking Realities of Yesterday, Today, and Tomorrow - Assignment Example (Singleton, 2010, p. 143) There has been a considerable shift in the perception of a â€Å"good nurse† over the years. Traditionally, literature concerning nursing ethics indicates that the merits of the nurse included such qualities like being respectful towards authority (especially of medicine), being loyal to duty, being careful, being calm, gentle and clean. Sympathy, concern or any kind of emotional attachment with a patient was discouraged and was considered to be a weakness in the character of the nurse. The early literature also mentions unwillingness to ‘report’ another nurse or defy any unsafe practice. Other essential qualities budding from the ethics literature were obedience, tolerance, serenity, modesty, humility etc. (Begley, 2010, p. p. 527-531)In the past the training of nurses in matters of ethics often focused on things like how to dress and to show respect (etiquette) rather than act upon the moral perceptions of practice (ethics). However, this does not indicate that all nurses were meek and timid and were not able to think for themselves. But in actuality, the culture was such that it did not encourage assertiveness or support challenges to the authorities. (Meehan, 2012, p. 2905) The nursing practitioner today is expected to question and team up with other professionals instead of just obeying instructions of the superiors. Patients’ well being is the first priority and today nurses are accountable for their actions and are given the responsibility to guard the patients from the mistakes and carelessness of others. Today the nurses are expected to have a strong knowledge of their work and they are expected to be sufficiently confident to confront doubtful practice. Based on right knowledge and information, today’s nurse should report any method or behavior or action practiced that is unethical, unsafe, illegal or incompetent in nature. Thus, modern codes of ethics

Friday, August 23, 2019

Potential Short-Run Economic Impacts of the Recent Japanese Disaster Essay

Potential Short-Run Economic Impacts of the Recent Japanese Disaster on the Australian Economy - Essay Example According to the research findings, it can, therefore, be said that specifically, the study of microeconomics allow us to have better understanding about the movements of money from the local firms to household which often times is dictated by the movements of a curve in demand and supply of goods and services in domestic and global markets. Furthermore, the study of microeconomics allows us to reflect on interrelated between salary and wages, employment and unemployment rate, its potential effects on business performances, and the economy as a whole. Based on the Keynesian model, economic recession and contractions are usually caused by the presence of inadequate demand for Australian goods and services. In fact, the post-Keynesian economics proposed the theory of aggregate employment such that the distribution of income, economic growth and developments in trading practices are dictated by the demand-side curve, Although the post-Keynesian economic theory suggests that the market o f a competitive economy is dictated by the demand-side curve and will never attain or satisfy the idea of full employment, economists generally believe the presence of inadequate demand for goods and services can cause a serious market failure and economic problems. With this in mind, the presence of inadequate demand can result in the presence of high unemployment rate. The recent tsunami in Japan has to lead to a significant decrease in the demand for Australian coal and iron ore. The problem with a sudden decrease in demand for goods and services is that the business owners of local firms in Australia may simply lay-off some of its current employees.

Thursday, August 22, 2019

American Politics in the Context of Obama’s Election and First 100 Days Essay Example for Free

American Politics in the Context of Obama’s Election and First 100 Days Essay The election of Barack Hussein Obama as the 44th President of the United States is a watershed in the history of American politics. In a country were blacks were once prohibited from voting just because of the color of their skin, his ascent into the White House is indeed a milestone. Obama’s victory is often attributed to several factors, including changes in voting behavior and public opinion and constant media exposure. Popular support of his regime did not end with the election hype – a 2009 Associated Press-GfK poll revealed that about 48% of Americans were satisfied with the economic outcomes of the Obama presidency’s first 100 days (Philstar. com n. pag. ). The rise of the Obama regime had a tremendous impact on American politics. It brought about the prospect of women and minorities gaining a greater voice in political institutions. But Obama’s first 100 days in office told a different story. His first 100 days revealed that the substance of his regime remained largely the same as that of George W. Bush’s. This just goes to show that in the context of Obama’s election and first 100 days, American politics changed its style but retained its hegemonic and elitist nature. Winning the nomination proved to be a greater challenge for Obama than winning the general elections. Because of a national political machine attached to her and her husband, Hillary Clinton was initially chosen by the Democrat Party to become its presidential candidate (Ceaser, Busch and Pitney 15). Although Obama was young, charismatic, cerebral and self-assured, the Democrats were apprehensive about his lack of experience in the political scene (Ceaser, Busch and Pitney 16). This weakness would probably not sit well with the American electorate, who were desperate for a leader who could rectify the damaging mistakes of the Republican administration (Ceaser, Busch and Pitney 15). But shifts in the economic and demographic profile of American voters rendered Obama a more suitable presidential candidate than Clinton. As of 2004, about 56. 6% of American voters were below 30 years old (Dahl n. pag. ). Majority of these individuals grew up using the Internet as an indispensable tool for work, study and leisure. When the Clintons staged their last national campaign in 1996, the Internet was just a fledgling industry. Obama’s youth and tech savvy (he kept a Blackberry with him at all times), therefore, would make him more appealing to the aforementioned voter’s age group than Clinton (Ceaser, Busch and Pitney 106). Obama must have been aware of these advantages of his – his election campaign involved mainly the utilization of the Internet. By April 2007, he already had 1,543,000 â€Å"friends† in his account in the social-networking website MySpace. com. In sharp contrast, Clinton only had 41,500 people in her network (Dupuis and Boeckelman 123). In the spring of 2008, Obama had at least 1 million â€Å"friends† in Twitter, while Clinton only had 330,000. Although they had the same number of Facebook â€Å"friends† during this period, the website’s largest pro-Obama group had over 500,000 members, while the largest Facebook group that supported Clinton only had 30,000 members (Tapscott 252). Furthermore, Obama’s rhetoric reflected the American public’s disillusionment with traditional political ideologies. His slogan, â€Å"Change You Can Believe In,† appealed to voters because it did not bombard them with highfaluting dogmas. Rather, it showed them that â€Å"change† meant exploring for new solutions to problems. The American people did not have to make do with traditional solutions which Obama believed have already failed them in the past. For instance, he is constantly criticized for his relative youth and limited high-level government inexperience. Obama downplayed this attack by claiming that â€Å"Dick Cheney and Donald Rumsfeld have an awful lot of experience, and yet have engineered what I think is one of the biggest foreign policy failures in our recent history† (Dupuis and Boeckelman 123). Through this argument, he pointed out that adherence to convention is not always the best for the nation. There are instances when the government and the people must work together and come up with new solutions. In addition, Obama created a firm connection between himself and the people by letting them know that he also underwent their plights. In his campaign speeches, he often used his experience as the son of a working woman and as the husband of a working woman in order to show to the people that he knew how it felt to be in their shoes (Leanne 52). He knew how it was to be poor, marginalized and to work hard just to keep ends meet. Thus, his cynicism towards conventional ideologies – he and so many other Americans remained impoverished despite their application. Given such a populist and down-to-earth campaign strategy, it was no longer surprising if Obama won a landslide victory in the 2008 national elections. But his first 100 days in office revealed that his regime was essentially the same as that of George W. Bush’s. Obama’s first 100 days revealed the â€Å"right-wing character of his administration and the class interests that it serves† (Eley n. pag. ). If there was any difference at all, it was the approach – Bush assumed a warmonger-like stance to obtain the presidency, while Obama adopted a populist one. Obama continued the Bush administration’s militarist and aggressive foreign policy. Although he promised that he will all American troops out of Iraq, troop levels in Iraq remained virtually unchanged. Furthermore, Obama expanded the war in Afghanistan and even extended it to Pakistan. Worse, he proposed a defense budget worth $664 billion – believed to be the largest appropriation for military spending in American history (Eley n. pag. ). The prison camp at Guantanamo Bay remains open, despite Obama’s pledge to eventually close it down. As a result, its inmates are at risk of being shipped to US military prisons such as those in Iraq and Afghanistan, where they can be tortured and or killed in secret. Under the guise of â€Å"moving on,† he blocked all investigations and or criminal prosecution of parties that were responsible for the torture of detainees in US military prisons across the world. Obama’s government also intervened in the procedures of several court cases in order to deny habeas corpus to detainees in US military prisons in Afghanistan (Eley n. pag. ). While Obama was busy perpetuating Bush’s foreign policy, the American economy further deteriorated. Mounting layoffs took place, along with wage cuts, home foreclosures and depreciation of real estate value and retirement savings. These developments, in turn, resulted in escalating hunger and homelessness. But instead of creating concrete solutions to put an end to these calamities, the Obama administration used billions of dollars in public funds to bail financial institutions such as AIG, Lehman Brothers and Merrill Lynch out of bankruptcy. Worsening the situation was that these banks were discovered to have been doling out huge portions of the bailout money to their executives as â€Å"bonuses† (Eley n. pag. ). It is very ironic that Obama, a black man who experienced growing up poor and marginalized, would end up perpetuating the repressive and anti-poor policies of his predecessor. But what Obama did reflected the recourse that the US most probably resorted to in order to steer itself from the economic crisis – tighten its grip over the Third World. It is during the current economic crisis that the US needs unlimited access to the natural resources of the Third World more than ever before. Thus, the Obama administration’s promise of â€Å"change† was replaced with the de facto continuation of the Bush regime. Works Cited â€Å"AP Poll: After Obama’s 100 Days, US on Right Track. † 24 April 2009. Philstar. com. 4 May 2009 http://www. philstar. com/Article. aspx? articleId=460799 publicationSubCategoryId=200. Ceaser, James W. , Andrew E. Busch, and John J. Pitney. Epic Journey: The 2008 Elections and American Politics. New York: Rowman Littlefield, 2009. Dahl, Melissa. â€Å"Youth Vote May have been Key in Obama’s Win. † 5 November 2008. MSNBC. 4 May 2009 http://www. msnbc. com/id/27525497. Dupuis, Martin, and Keith Boeckelman. Barack Obama: The New Face of American Politics. Santa Barbara: Greenwood Publishing Group, 2008. Eley, Tom. â€Å"Obama’s 100 Days. † 29 April 2009. GlobalResearch. ca. 4 May 2009 http://www. globalresearch. ca/index. php? context=vaaid=13419. Leanne, Shel. Say It Like Obama: The Power of Speaking with Purpose and Vision. New York: McGraw-Hill Professional, 2008. Tapscott, Don. Grown Up Digital: How the Net Generation is changing Your World. New York: McGraw-Hill Professional, 2008.

Wednesday, August 21, 2019

Media and Mass Communications Development on a Healthy Mature Culture Essay Example for Free

Media and Mass Communications Development on a Healthy Mature Culture Essay This argumentative essay is specially made to discuss the possibility for media and mass communication to nurture the development of a healthy, mature culture. Overall, the process of media and mass communication media development has already caused changes in the public sphere. The digitalization of media dramatically increases the chances of the people to get an access to the information, which is transferred instantly and often has not been edited by the people in government or media bosses. Thus, the information is now very complicated to control and therefore public has more opportunities to form its own opinion by comparing the facts from the different sources. The major problem, which could be seen right away, is the relation between the today’s process of media development and the actual development of a healthy culture. An assumption could be suggested that media and mass communication are able to influence the development of a healthy and mature culture, but it will require some significant changes form both media owners and their employees, as well as from society itself. Let’s de-construct the elements of the question and consider them in details in order to provide the better analysis. Strinati (2004) claims that the coming of the mass media and the increasing commercialization of culture and leisure resulted in the rise of issues, interests and debates which are still with us today. The researchers talk about culture, but what exactly is a culture? The word origin of culture or, the Latin root of the term is â€Å"colere,† meaning anything from cultivating to inhabiting, protecting, or worshipping. Modern definition of culture is the following: it is a growing sum of â€Å"knowledge, experience, beliefs, values, attitudes, meanings, hierarchies, religion, notions of time, roles, spatial relations, concepts of the universe, and material objects and possessions acquired by a group of people in the course of generations. † (Muller, 2005) Cultures differ depending on the mentioned elements of culture. As the examples of different cultures, the culture of Eastern and Western countries could be named. Mature† means the situation or the final condition when the full desired growth or development has been reached. â€Å"Healthy† means the robust and well condition; it is also an efficient and sound being. â€Å"Development† is a positive change; it is also a process of growth and an evolution. The word â€Å"nurture† means the act of helping to grow or develop; it is also an act of cultivation of some characteristics. â€Å"Media† are the means of communication that reach large numbers of people, for example, television, newspapers, radio and internet. In agreement to Morley (2000) the current global culture is the culture of hyper mobility where â€Å"we often engaged in border-crossings of one kind or another, but the nature and functions of borders themselves are shifting†. (Morley,2000) We live in the information economy era, in the era of new progressive technologies and communications that break the borders, in the times of social and economic evolution, the public sphere experiences new challenges and face new opportunities in this world full of complexity. Without a doubt the influence of modern mass communication over the culture is considerable. The shifts in the social and other aspects that are influenced by the spread of technologies and new media are powerful and they change our lifestyle, our habits and hobbies: they change the way we are living. Power and Scott (2004), argue the significance of mass media technology for economic and social life may be shown by considering certain developments of the 21st century. The situation in the 21st century in terms of the cultural development and its influence on people is much more complex than ever before. The introduction of internet has a significant influence over business and education because it provides greater learning opportunities than ever before. It is clear that the benefits of new technologies and mass communication for the education are enormous. Many experts claim that media influence the way we live in both positive and negative ways. An individual that aims to gain a significant social success almost can’t achieve it without at least slight use of the information gained through mass communication. Therefore these options can’t be ignored because they affect the majority of spheres of life and bring certain experience of social change. The development of mass media presents some outstanding social opportunities. But at the same time, the successful rise of mass media has also brought up concerns about the negative consequences of its spreading. There no doubt that mass communications and media have the tremendous influence over society and its culture. Bloomfield, Coombs Knights, 2000) These changes lead to â€Å"new era economics† also known as a knowledge economy, non-linear effects, an unpredictable future, a redefinition of terms, time/distance changes, and much greater transparency. (Bloomfield, Coombs Knights, 2000) Without a doubt, media sector experience dramatic transformations both in terms of the access to the information, the speed of the information spreading throughout the world and the increasing inability to control the information by the media o wners or the government institutions. The processes of total digitalization and media convergence have started in 2000s and the majority of mass media indicate the possibility of turning the print media into fully digital forms by 2020 or 2025. Digital media has potentially revolutionary impact on the lifestyle of society. There is also an idea that media development and digital revolution are the ways â€Å"into an unknown and fundamentally changed future. † (Feldman, 1997) New media and new way of communications not only influence the culture of society, but they also change the way and manners of the socialization of its members. The major advantage of electronic communication and information technologies is the capability to transfer the information faster, at a lower cost, and to more people while also offering increased data communality, and processing. Another important aspect in which the media and mass communication can influence and nurture the development of a new healthy culture is the improved opportunity of learning by obtaining necessary information much faster and easier than ever before. Information acquisition is the process by which information is obtained from the environment and added to the collective stock of knowledge of a person or society in general. Fast information distribution provided by the modern mass communication allows sharing information sources among members of society freely, without the governmental control. The new mass communication also store information, and it plays a critical role in the development of culture, since socially accepted past experiences need to be accumulated for future use.

The Museum And Art Gallery Kelvingrove Tourism Essay

The Museum And Art Gallery Kelvingrove Tourism Essay The current study analyzes the visitor operations and experience in a detailed manner for Kelvingrove Art Gallery and Museum. The visitor operations and experience is handled in the current study in four different perspectives namely: Marketing Perspective, Management Perspective, Operations perspective and Quality Perspective. Marketing perspective starts with the approach of marketing strategies using 4 Ps technique for understanding the prevailing strategies for the organizations. Then, using the mentioned strategies the study shifts to the Kelvingrove museum art and gallery analysis for marketing strategies. Management perspective follows the marketing perspective analysis specific to Kelvingrove with the factors that influence the management success or failure. Then, it analyses the key functions that are implemented by the management of Kelvingrove in the art gallery with respect to the staff and the visitors experience. Third perspective that deals with the visitors attraction s and the operational activities that are performed in general is operational perspective. The second part of this deals with the analysis of how Kelvingrove manages the operations effectively that made them successful. The next part is to concentrate on the quality perspective which is being carried out in all the organizations but which is the key factor that needs to be taken utter care for performing in higher levels of standard. This is analyzed for Kelvingrove using the famous technique of SERVQUAL method. The current study then highlights the recommendations which though minor needs to be followed up by the museum organizations to be in a better position. Then, the study ends with the limitations to the current study which can be further studied if those were not restricted. INTRODUCTION The Museum and Art Gallery, Kelvingrove is run by the Culture and Leisure Services Department of Glasgow City Council. The Museum is housed in an impressive Category A listed building which was first opened in 1901 as part of the International Exhibition and is one of Glasgows landmarks. Kelvingrove is the most visited museum outside London, receiving over one million visitors a year in the last five years (Scottish Tourist Board). Kelvingrove Art Gallery and Museum is an excellent place to visit with a vast collection of masterpieces of various people (Top-ten-Glasgow-guide, 2009).   Marketing Perspective Philip Kotler (2008:17) defines marketing as satisfying needs and wants through an exchange process. Marketing is an integrated process through which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Marketing is not just about selling. Peter Drucker (2004:34) explained, The aim of marketing is to make selling superfluous. [It] is to know and understand the customer so well that the product or service fits him and sells itself. Ideally, marketing should result in a customer who is ready to buy. In addition the marketing management should be innovative while product development and calculating the added value. This would also ensure that the short run needs and long run requirements are balanced to meet the customer requirements and yield profits (Swarbroke, 1999:218). In the current study, we focus on marketing visitor attractions. A visitor attraction can be defined as somewhere worth leaving home for and this is as relevant to a single museum or cathedral as it is to a town or place. In a successful visitor attraction, the product on offer is the experience itself, spending money on that experience must be worthwhile. In the experience economy, the visitor attractions must continuously reinvent itself to have repeat visits and survive. This economy of experience is about quality, service and choice it is not about size. Successful visitor attractions of whatever size sells memories, experiences and expectations to individual customers. Hence it is important to have the right marketing mix for the product you are trying to sell. The term marketing mix refers to the primary elements that must be attended to in order to properly market a product or service. Also known as The 4 Ps of Marketing, the marketing mix is a very useful, if a bit general, guideline for understanding the fundamentals of what makes a good marketing campaign. (Hooley, 2008: 45-60). Four Ps Strategies: Product: A visitor attraction will have many different products on offer namely the permanent collection, temporary exhibitions, special events and educational resources for schools, colleges and universities. In addition to this, there are products such as the membership schemes, gift shops, cafes and corporate hire facilities. Place: Place is the location where the products or the customers output is ready for use. There are two key factors that a museum or a visitor attraction promotes with regards to its location: Excellent transport links by bus and train. Easy ticket booking facilities available onsite or online. Price: Price impacts strongly on how businesses fare competitively (Diamantopoulos et al., 1995). Hence price is considered as the key element in the marketing mix. There are different factors that affect pricing decisions for marketers namely organizational and marketing objectives; pricing objectives; costs; remaining marketing mix variables; channel member expectations; buyers perceptions; competition; legal and regulatory issues and perceived value. The following three aspects need to cover while determining price: standard admission fee, discounts on admission fee (discount percentage and conditions) and concessions provided mainly in public sector attractions to disadvantaged people. Promotion: This aspect of the marketing mix represents the possible tools used to communicate with and attract the target audiences. These can include: Advertising paying for adverts in newspapers, magazines and radio, and on poster sites Print producing banners, posters, leaflets and other items, and arranging distribution. Leaflets are sent to places such as libraries, tourist information offices, cafes and other places likely to be visited by the campaigns target audience. Direct mail sending leaflets or other print with a letter to named individuals, using in-house data bases or external lists of names which are either researched or bought. Sales promotion and brand partnerships promotions include offering prizes or discounts on tickets in collaboration with other parties, from newspapers and magazines to rail networks and coffee shops. Partnerships could involve window displays in shops, or branded giveaways. New media e-newsletters and website features Public relations (Kevin, 1994: 20) In this context, Kelvingrove has done a fantastic job in being the most popular museum in U.K outside London through its effective marketing plan. For the management, the key the primary challenge has been to encourage repeat visits and Kelvingrove has successful done so with new advanced features or quality improvements. Kelvingrove successfully underwent a re-development of its displays and visitor facilities. At Kelvingrove there are 200,000 objects with only 20,000 on display at any time within the gallery. After the refurbishment 50% more items are on display to the public. Lot of efforts have gone to ensure that Kelvingrove meets all the requirements pertaining to security, humidity control and lighting to attract major tours to Glasgow. Working on feedback from researchers who identified that a very large number of visitors to the gallery never left the ground floor, marketing experts have ensured that public gets more back space and have all the information to find way around the gallery. A Formal Educational Space for children and Childrens Discovery Centers and developments like these will be a major boost to schools, colleges and universities in and around Glasgow. The acquisition of knowledge is supported at various levels and the gallery is geared up for those who wish to explore subjects in more detail with support from staff with the availability of quiet self-study areas. At Kelvingrove there is now an Object Cinema and 22 themed galleries focusing on 100 different stories. These wonderful features are supported by an effective promotional campaign through vibrant brochures and hand-outs. Since, its an icon by itself, not much is spent on advertising through media. The museum sponsors for many events including sports and cultural activities. Kelvingrove uses the approach of newspapers and posters which is a modest way for marketing. The museum sponsors many events including sports and cultural activities and hosts various exhibitions. It has als o maintained its reach to the public through its website which is always providing updated and relevant information to potential visitors. These are the marketing strategies that Kelvingrove marketers follow. Figure: Goma Family Festival, 2009 (Source: Glasgow museums, whats on for families?) Management Perspective: The management has indirect impact on the visitors experience at the attractions. It directly impacts the employee attitudes and job satisfaction. The visitor management is the key aspect for the management to handle in different scenarios namely during the visit and before the visit. Museum and art galleries are defined by International Council of Museums as a non-profit institution, permanent institution in the service of society and its development, open to the public, which acquires, conserves, researches, communicates and exhibits the tangible and intangible heritage of humanity and its environment for the purposes of education, entertainment and study (ICOM Statutes art.3 para.1, 2007) . One of the major causes of dissatisfaction is connected with the process of management. Many of the staff members (employees) feel that their managers do not know how to manage because of the conflicting agenda or cause of stress and frustration. Better management skills and training would be valuable for overcoming these problems. Museums have a potential valuable resource where many managers appear to enjoy the creative aspects of their work. Here development and implementation of the required skills is an important issue. (Swarbroke, 1999: 50). MANAGEMENT STYLE: Management in all business areas and human organization activity is the act of getting people together to accomplish desired goals and objectives. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. This is very much the case in places of visitor attractions as well. Good management may not be the measure of a good museum, butà ¢Ã¢â€š ¬Ã‚ ¦would most certainly appear to be one of its critical prerequisites (Weil and Cheit, 1994: 289). A well-managed museum is one in which: à ¢Ã¢â€š ¬Ã‚ ¢ Everyone has a clear idea of the purpose of his or her work and its value to the museum; à ¢Ã¢â€š ¬Ã‚ ¢ Staff works to a plan which has been devised for their area; à ¢Ã¢â€š ¬Ã‚ ¢ Clear procedures are followed for the activities which they undertake; and à ¢Ã¢â€š ¬Ã‚ ¢ Each section of the museum is involved in, and is responsible for, the efficient operation of its area. (Shostack, 1985: 25). Museum management can have different emphasis regarding service delivery depending on the prevailing management styles. The two different management styles are the custodial management and the market focused management. A successful museum management may require the right balance of the two styles. Recognition of the multi-dimensional nature of the museum experience and consideration of the values of both the roles is vital for the effective management of a museum. (Leask Yeoman, 1999: 38-42) At Kelvingrove the management has done an excellent job in utilizing the resources and capabilities at their disposal to make Kelvingrove Art Gallery and Museum Scotlands busiest visitor attraction last year according to VisitScotland. It excels in a number of areas a few of which are discussed below: Aesthetically displayed exhibits: Kelvingrove Museum has always enjoyed a unique position of its own in the world of heritage museums and recently with its imaginative and empathetic redesigning it has become more appealing to art lovers. Be it the gallant and fragile Spitfire hanging by a thread to show how desperately perilous those wartime raids must have been, the 40-foot dinosaur of the Rennie Mackintosh rooms or the story of the Scots POWs who painted icons on sacks: each of them keep you hooked with odd life-art juxtapositions and the credit goes to none other than the management team who has done a fantastic job in their maintenance. And with the recent reinvention, the museum has become much more organized than before. The doors now open in the basement. Thats the first of the changes. One enters through chic white vaults glowing with red and blue landing light and ascends by stairways fluttering with fabulous birds. The restaurant is a glass pavilion. The clutter of corridors has been rationalized. Light da nces more brightly round the vast halls now that the grime of a century has been scoured away to reveal brilliant blond sandstone. And a third more space has been created in which to display stunningly lit, in jewel-colored rooms nearly twice as many objects. Thus we see that quality has been the foremost focus of the management of Kelvingrove museum and the aim has always been to provide its visitors a life changing experience (Policy Strategic Planning, Glasgow Museums). Organizational Structure: A flat organizational structure ensures that communication is fast across levels and resolutions of operational and management issues take place at a quicker pace. It is a three tier structure with the deputy director heading the management. Furthermore the Culture and Sport Glasgow, which is responsible for museums in Glasgow, reports to a Board of 11 Directors, which comprises six elected members, four independent Directors and the Chief Executive of Culture and Sport Glasgow. Cross Functional Efficiencies: Functional units within the museum instead of working independently interacts and co-ordinates with each other to promote the museum and help the management to achieve their objectives. For instance the marketing department works along with the IT department to reach out to potential and incumbent visitors. Through various online and print publications and also through the website, relevant information about the museum and events surrounding it is made available to the general public. Supporting Activities: The management has also taken significant steps in providing various activities to the general public apart from the viewing of the museum. These range from general facilities like parking, cafe/restaurant, shops, guide assistance dogs to facilities for hosting corporate, and private events. There is also a Centre of New Enlightenment (TCoNE)  designed for young people aged from 10 to 14 years. It uses state-of-the-art equipment and dramatic presentations to explore the museum and its collections and help young people discover their potential. It has an Object Cinema located on the first floor. It is a multi-media centre using video, sound and lighting to tell the story behind a single object or a group of objects. The content will change on a regular basis. Thus we see that the management has taken utmost care of providing the most pleasant experience to visitors at Kelvingrove Art gallery and Museum and continuously tries to improve their service. Operations perspective: In visitors attractions operations management can be defined as a day to day management of the site. Although it appears to be a simple task of managing the site it involves many internal processes, which will help to manage the attraction more efficiently and effectively (Swarbrooke, 2002). According to Rogers Slinn (1993) cited in (Swarbrooke, 2002), operations management is concerned with the design, operation and control of the system that matches the organisations resources to customer service needs. According to Slack, Chambers et al. (1995) cited in Leask Yeoman (1999), resources can be classified into transformed resources which can be transformed or converted and transforming resources which will act upon the transformed resources. Transformed resources include materials, information and customers where as the transforming resources include facilities and staff. Operations management mainly concentrates more on using the available transforming resources like staff and mach inery to provide an efficient service for the customers. In visitor attractions effective management of operations will help in smooth and efficient operation of the site. Every one working within the site will be directly or indirectly involved in operation management (Swarbrooke, 2002). Generally operations management deals with real people and real issues within a practical environment. In visitors attractions operations management deals with many tasks like Design of the site. Management of visitors and capacity management. Staff training. Monitoring quality issues. The operations within an attraction site vary depending upon the organisation or its customer point of view (Leask Yeoman, 1999). From an organisation perspective operations management generally concentrates on increasing the visitors opportunities in the site, staff and visitors safety, low operational costs, looking after visitors with special needs within the available resources, ensuring to maintain high quality standards, compliance with the law and effective problem solving. However customers perspective of the operations might vary in different areas as the customers are not concerned about the operating costs, they generally look for minimized delays and queues and safety of visitors, high quality service and optimized visitor enjoyment regardless of costs, complaints should be dealt in a positive manner without any time delay. Many skills and attributes are required for effective operations management within a site like good knowledge of the site its staff and its usage by the visitors, paying attention in detail about the site, planning systems, procedures in advance and flexibility to change them in different circumstances, effective crises management, financial management, being firm but tactical, confidence on own abilities and judgement, seeing things from customers and staff perspective and looking for constant improvement. Operations management within an attraction site is to enhance the quality of visitors experience. Generally the areas which have a great impact might include the way the queues are managed, handling complaints in an effective and efficient way, solving problems quickly, steps to increase visitors enjoyment and their safety to make them feel positive to visit the site. There are constraints on operations management with in an attraction site which depends on: Operation manager attitude, experience, abilities. The attractions organisations structure, culture and beliefs. Availability of resources like skills of the staff and their freedom in order to solve the problems. Availability of financial resources. Legislation, regulations and social acceptability (Swarbrooke, 2002). Financial resources are funded by Glasgow City Council and are ahead of many national names like British Library and Tate Liverpool. The attractions include the opening of the Doctor with exhibition at the end of the month where Kelvingrove will be the centre of scientific universe. Bailie Liz Cameron, chairwoman of Culture and Sport Glasgow manages the museums and galleries said that These (as stated above) figures prove once again that Glasgows collections are of both national and international significance. We will continue to invest in our museums and art galleries, bringing new exhibitions to some of Scotlands most cherished attractions(Cameron, Glasgow News). The operations management should consider handling the operations such as minimize the risks associated with the display of art gallery and museum articles. They (Kelvingrove operations team) focus on the spending of visitors at various occasions. This is handled by museum by placing all the facilities and amenities which all aged people feel to spend money such as cafeteria, restaurant and some books related to history, some articles which can easily attract young generation which are stylish. They (operations team) not only considers these aspects of entertainment of making maximum profits from visitors but also the management should spend appropriately on labour, power sources etc. To handle the cost-in and cost-out schemes equally. They should also need to take care of providing special access to the disabled people or old people who are challenged but would like to visit the museum. All these activities are handled complying the laws and regulations in Scotland. The next aspect is about the Kelvingrove handles several minute things also in a big picture like: facility for car parking, toilets and elevators to be provided. And for the safety guidance, there are many fire exit points where the staff is trained to guide the visitors to the fire exit in case of fire. For addressing difficulties the visitors are facing or challenges they face during the visit or suggestions they would like management to keep an eye and improve better: All certain feedback can be submitted in a separate department for efficient handling of all the concerns. So, The operations management is either successful for Kevin grove as it follows and perfectly implements the functions namely problem-solving, resource management, risk management, visitor attractions, customer satisfaction and last but not the least: quality. Quality perspective: Generally in product related manufacturing industries quality is a product-led concept which concentrates on features and attributes of the product. The extent to which a product or service can satisfy wants and needs of a customer can be seen as a quality. According to Swarbrooke (2002) quality can be defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. Quality is not only about the outcome of the product or service but also the whole processes that involves getting the outcomes. Quality in visitors attractions is all about offering a good service to the visitors. Quality at visitor attractions can be viewed in two ways as a set of outcomes visitors receive or the processes how the attraction operates. For example set of outcomes might include the physical appearance; the price the customer pays, service offered, safety, reliability and the number of complaints about the attractions. The process es include human resource management, hierarchy, culture style of management, and marketing style of the visitor attraction. When designing quality management systems there are three important questions that should be considered for attractions they are (i) definition of the quality the management will use (ii) performance standards and measurement system to be used (iii) the management systems they need to adopt for achieving quality. So attraction operators should pay attention to both process and outcomes in their quality management systems. The quality management system should include every aspect of management of attraction like tangible elements of the attraction which include buildings and structures, maintenance levels, comfort and security of visitors. Quality management within a visitor attraction can be viewed from both internal and external perspective. For example internal perspective includes the views of attraction managers for whom quality is smooth operation of attr action site and minimum customer complaints, attraction staff who sees quality as their terms and conditions of employment and few complaints to handle. The external perspective includes the views of customers who tend to see the quality in terms of how easy, safe and secure to use the site and the value for their money (Swarbrooke, 2002). Measuring Quality: In order to maintain quality service it is important to measure quality. Among the techniques available for service quality measurement SERVQUAL method developed by Parasuraman et al. in 1985 is the most popular. It is a technique that can be used to perform a gap analysis between an organizations service quality performance and the customers service quality needs. It is an empirically derived method that can be used by a service organization to improve its service quality. It takes into account the perceptions of the customers of the relative importance of service attributes. This allows an organization to prioritize and use its resources to improve the most critical service attributes. The methodology is based on 5 key dimensions: Reliability: This is an ability to deliver the service accurately and as promised. According to Zeithaml and Bitner (2000) it is the most important determinant. Responsiveness: to provide prompt service and willingness to help customers. Assurance: the trust and confidence customers will have on staff. Empathy: it covers care and individualized attention to customers. Tangibles: this includes physical facilities, equipment, machinery, personnel and infrastructure (Fitzsimmons, 1994). Quality is subjective and has different meanings to customers and service providers. From the staffs point of view quality is measured by the number of complaints registered from the customers, the fewer the number the higher is the quality of the service. However for the customer it is the environment and experience of the place with respect to the money spent which defines quality. The aim of the management is always to minimize the gap between these two and hence in order to measure quality Servqual is an effective tool under such conditions. In the following section we will try to use the tool to measure quality of the Kelvingrove Art gallery and Museum using the personal experience of the author. ASSESSMENT OF THE KELVINGROVE MUSEUM FOR QUALITY The author paid a visit to the museum recently to have a firsthand experience of the museum and its facilities. During the course of the visit he interacted with visitors to get their feedback on their experiences. In most of the cases the feedback varied from good to excellent, a number of them were thrilled with the experience the museum offered after the restoration. They were happy that the things were better organized, displays were in order, lighting was improved and overall the museum had improved aesthetically. On the five dimensions of Servqual, museum performed as follows: Reliability: After the restoration work, out of 20000 objects that were made for display, there were 50% of the objects being displayed with a number of nearly 8000 objects as promised. More back space has been provided to the public. Responsiveness: Staffs have been highly customer focussed and responsiveness level to customer discomfort has been very high. This is seen in the visitors rating who have rated Kelvingrove art gallery and museum as the best and rated 5 out of 5(Info and Reviews, Kelvingrove). Assurance: The organisation is particular with the awareness of the social inclusion. I observed during the visit to Kelvingrove that there are many educational activities like: training, volunteers, providing knowledge to the children about the history. Moreover all the staffs are knowledgeable about the exhibits and were courteous in explaining them to the visitors. These are as discussed above suit the role of assurance in the SERVQUAL approach for the museums. Empathy: Staffs are presentable and courteous and are always at the disposal of the customers. Tangibles: All the facilities and art works are neatly maintained From the above analysis, it is evident that Kelvingrove ranks high up in the list of places of attraction in Scotland. It is a cultural heritage and pride of Scotland. Recommendations: In spite of the fact the management of Kelvingrove is continuously trying to improve the service to the visitors there are still some areas where considerable improvement can be done. These are as follows: 1. Continuous training needs to be provided to staffs about the artefacts and exhibits at the museum so that they can provide the correct information when asked for by the visitors. A couple of times the author faced this issue during the visit 2. A few artefacts in the Italian Art Gallery do not have any description about them. Visitors may feel a sense of incompleteness when they dont get a descriptive narration of art works. 3. The day of visit of the author collided with a national holiday which drew a large number of visitors to the museum. However, to manage this large crowd customer assistance staffs were not sufficient. Management should look into this matter and probably fill this gap through part time staffs if not by full time to handle large crowds 4. Management should look into rationalizing the food price at the restaurant which appeared to be too costly. 5. Management should take adequate precaution and strictness when allowing children inside the museum as they were touching art work and might damage them. 6. Some of the artworks and other objects were hung in a manner which was crowded and distracting, for instance, the Vuillard. Moreover every painting in the Impressionist room had a horrid flip chart attachment projecting from the wall. 7. Titians Christ and The Adulteress and the Bellini Madonna could not be contemplated in silence because of the nearby narration concerning Botticellis Annunciation These recommendations should be addressed as soon as possible to wipe off any kind of blemishes on the otherwise extraordinary place of attraction in the heart of Glasgow. LIMITATIONS OF THE STUDY: 1. The annual reports for the museum are very limited that are published in the website which are not sufficient to analyze the position of the museum in the current market. 2. Few of the managers were providing only certain amount of information and are not ready to give detailed information.

Tuesday, August 20, 2019

Genetic Testing And Its Social Implications :: essays research papers

Probably, applied genetics’ most impacts on society are as a result of genetic tests. In general, genetic tests seek to detect some feature of a person’s genetic constitution. This feature can be a disease causing mutation or a marker DNA sequence used to detect presence of another gene. Obviously these procedures used for testing the status of DNA, RNA or chromosomes are included in genetic tests. What is more it is possible to include some protein based tests and classical medical examinations when they aim to detect inheritance of a trait. Genetic tests have been divided into four categories in this text, and they will be examined in greater detail later. These categories are: Prenatal tests that are applied on fetuses during pregnancy. Neonatal screening just after birth and career screening of marrying couples. Testing for serious late-onset disease before the symptoms occur. Testing to assess the probability of developing complex disease. There are a couple of considerations about genetic tests: 1. First of all, the tests should be reliable. When a positive or a negative result is obtained, we should be confident in that result with a confidence approaching 100%. To achieve such a high accuracy is not as easy as it may at first appear to be. Meiotic recombinations that always occur take place during gamete generation, may separate a disease-associated gene and a marker DNA sequence which is used to detect mutated genes. False positive or negative results could be obtained. In addition, genetic tests look for the most common mutations that cause the disease. For example, a test would detect CFTR?F508 (Cystic Fibrosis Transmembrane Receptor) mutation, however it is not possible to detect infinite number of other mutations. Therefore, a genetic test can give such results so that the physician is convinced that his patient is normal while he is affected by an undetectable mutation. New tests are continuously being developed. Doctors and genetic counselors who will use these test s in the future, should be well informed about newly emerging tests. 2. Extremely accurate genetic tests can only be developed by thorough experimentation on human subjects. Although there is generally no physiological risk in experimenting a person, the subjects should be informed that the applied test is not entirely reliable and in experimentation state. Informing subjects of experimentation is an obligation set by the Nuremberg Code. Just after World War II it was discovered that unethical experiments had been performed on humans who were kept in concentration camps of Nazi Germany.

Monday, August 19, 2019

The Midwestern Farm :: essays research papers

Cary, John. The Social Fabric. Reading, Mass. Longhan Inc. 1999. The Midwestern Farm First let me start off by saying that the Author could have tried to make this essay a little more interesting. Yes, he had to talk about the dail chores of the men, women and children, but he made it so dull. Life in the Midwest was not dull, it was a time of excitement and intrigue and he could have incorporated this into his essay to add some spice. Although, the author did give straight up facts about life on the Midwestern farm. These facts included childbearing, women's place in the household, men's chores and other people's places in society. I am very partial to this article. Some parts I like and others I did not. The author starts off the essay talking about how immigrants are making the population increase in dramatic numbers. He then proceeds on talking about how farming technology is improving. The technology that he talks about is still used today, but it is much improved. The immigrants that came over did not have the new and could not afford the technology that was being used by the bigger farmers. They still had to use the basics: shovel and hoe. This new technology also led to being able to take care of more land at one time and debt. The bankers realized that farmers could not afford the new technology, so banks put out special loans for farmers.   Ã‚  Ã‚  Ã‚  Ã‚  After a brief discussion with the technology aspects he starts on how the railroads and trains opened up many new pathways for farmers, which let them become more industrialized. This also let them become more commercialized and specialized.   Ã‚  Ã‚  Ã‚  Ã‚  Finally he talked about the role of the women, men and children on the farm. It seemed through this essay that women had a lot more chores than men. The women had to take care of the children, chicken coupe, milking, dinner, household chores and many other things. The men took care of the land and the cows. It may seem that women had a lot more work, but men had the more physical aspect of the jobs. They both worked and were very tired at the end of the day. Male children usually worked with the father. Sometimes the male child would help the mother with milking, but this was looked down upon.

Sunday, August 18, 2019

Women as Objects in A Woman on a Roof Essay -- Doris Lessing Woman on

Women as Objects in A Woman on a Roof  Ã‚        Ã‚  Ã‚   Doris Lessing’s "A Woman on a Roof" allows us to understand how some men view woman: as mere objects for display and possession. Lessing shows how each of the male characters reacts and deals with rejection from a woman sunbathing on a nearby rooftop. We discover how three men’s preoccupation with sex keeps them unaware of how their advances may be unwanted and ignorant of their action’s possible consequences. All three men share the desire to get this woman’s attention. Working on a rooftop of a block of flats in the hot, hot, sun, these men seek a diversion from the relentless heat. They whistle, yell, and wave at a near naked woman on a rooftop nearby, but the woman pays no mind to them. Their isolation on the rooftop and the woman’s relentless indignation fuels the men’s decent into a world of lewd behavior, thereby creating an atmosphere of harassment and rejection. They become "taunted" by this woman’s indifference towards them. All three men have distinctly different attitudes towards the situation they have created. Each has experienced rejection from women. In fact, each displays a level of hardness that affects his attitude. They each react differently to the woman’s indifference and each take his efforts to different levels. Tom, the youngest, represents a primary level, a man untouched by rejection. Stanley, the instigator, clearly at a secondary level to Tom, shows a man slightly touched by rejection. Stanley hates the blows of rejection to his manhood. Harry, on the other hand, represents a final level where he considers the woman’s presence trivial. He is long since married and possibly has suffered many indignities with regards to the scowls of women.... ...displayed "lessons learned" in their attitudes. They knew when to quit. Tom took his unbridled actions all the way because he knew no better. The men return to work the next day with a new distraction on their minds. The weather has changed suddenly and is no longer attractive to sun bathers. Without the presence of the woman on the roof there are no sexual thoughts to preoccupy them. For Tom and Stanley, the consequences of their actions are forgotten and only evident in their new levels of understanding. Works Cited Allen, Orphia J., Short Story Criticism. Vol 16. Ed. Thomas Vottler. Detroit, MI: Gale Research, Co., 1990. Atack, Margaret., Short Story Criticism. Vol 6. Ed. Thomas Vottler.Detroit, MI: Gale Research, Co., 1990. Leasing, Doris. "A Woman on a Roof." The Harper Anthology Fiction. Ed. Sylvan Barnet. New York: HarperCollins, 1981.   

Saturday, August 17, 2019

Unit 203

Unit 203 Outcome 1: understand the importance of equality and inclusion 1. 1 explain what is meant by: * diversity * equality * inclusion * discrimination DIVERSITY means difference. When it is used together with EQUALITY it means recognizing both individual and group differences, it means treating everyone as an individual and giving value to each and every person. Diversity means allowing people to be different and respecting these differences. In care industry the carer might need to challenge others if necessary and speak up for the individuals they support, who cannot speak for themselves.INCLUSION is the right of every human to have equal access and opportunities, regardless their race, gender, disability, medical or other need, culture, age, religion and sexual orientation. It is about getting rid of discrimination and intolerance. DISCRIMINATION is a preconceived attitude towards the members of a particular group that leads to less favorable or bad treatment of those persons. This kind of attitude is often resistant to change even in the light of new information. 1. describe ways in which discrimination may deliberately or inadvertently occur in the work setting Direct discrimination may happen when individuals are treated less favorable or when they are given lower standard of services because of their gender, race, ethnicity, culture, disability, religion, sexuality, mental health or age. The carer must be aware of its own prejudices and make sure that the support they give is not provided at different standards for certain categories. Indirect discrimination takes place when a rule or policy is more restrictive for people from a certain group, when it should be applied equally to everybody.For example a council procedure for homeless people made only in English would put people whose first language is not English in difficulty, which is an unfair disadvantage and could be taken as indirect discrimination. If the council has a good reason for having a particular policy in place (eg. For health or safety reasons) this would not be consider indirect discrimination. Harassment can take place because of people’s prejudices or because individuals believe it is acceptable to tease people or tell racist jokes. This creates an unpleasant environment where an individual can feel degraded.Victimization takes place when someone is treated less favorable because of doing something that another person disapproves (eg. Someone being treated less favorable because they complained about a service). The care worker duty is to make sure they understand what might be considered as discrimination and to raise any concerns with their supervisor/ manager on behalf of the individuals they support. 1. 3 explain how practices that support equality and inclusion reduce the likelihood of discrimination In providing care and support too individuals, it is our duty to be able to respond appropriately and sensitively to everyone we interact with.The w ay a person approach equality and inclusion shows whether she/ he is able to provide care and support. A way in which employers have responded to the issue of diversity was to develop flexibility in their working practices and services (eg. Employer may allow flexible working pattern to accommodate child care or a GP surgery may offer services during weekends for people that work full time during the week). So a commitment to equality in addition to recognition of diversity means that different can be equal. It is important that employers and their representatives behave ethically and lead by example.The UK framework has 2 elements to it: anti-discriminatory framework gives individuals a route to raise complains of discrimination around employment and service delivery and public duties which place a proactive duty on employers to address institutional discrimination. The anti-discriminatory framework protects gender, ethnicity, disability, sexuality, religion, age. Public bodies inc luding local authorities, education, police forces, and national health services are bound to z number of duties. The implementation of public duties will identify and address institutional discrimination.Each of the public duties requires employers to: * produce an equality scheme * carry out impact assessments on their functions, policies and practices * carry out equalities monitoring and take action to redress any imbalance * publish the results of any work undertaken Outcome 2: Be able to work in an inclusive way 2. 1 identify which legislation and codes of practice relating to equality, diversity and discrimination apply to own role The Equality Act 2010 ensures consistency in what work places need to do to comply with the law and make working environments fair.The purposes of the Equality Act are: * establish the Commission for Equality and Human Rights * make discrimination unlawful * create a duty on public authorities to promote equality of opportunity between men and wome n and the prevention of sex discrimination The new Act aims to protect disabled people, prevent disability discrimination and also strengthen particular aspects of equality law. The Act provides legal rights for disabled people in the area of: * employment * education * access to goods, services and facilities including larger private clubs and land based transport services * buying and renting land or property functions of public bodies The Equality Act covers the same groups that were protected by existing equality legislation- age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, and pregnancy and maternity- but now extends some protections to groups not previously covered (e. g. care workers or parents of a disabled person). It provides rights for people not to be directly discriminated against or harassed because they have an association with a disabled person, or because they are wrongly perceived to be disabled .The main Acts incorporated into the Equality Act 2010 are: * The Disability Discrimination Act 2005- about removing the discrimination that disabled people experience. It gives them rights in employment, education, access to goods, facilities and services, buying or renting land or property, function of public bodies. * The Equal Pay Act 1970- stops employers to discriminate between men and women by paying them differently and providing different employment terms and conditions if they are doing: the same or similar work, work rated as equivalent in a job evaluation scheme, work of equal value. The Sex Discrimination Act 1975 and amendments 1982, and 1999- make unlawful the discrimination on grounds of sex, marital status or gender reassignment. It applies when recruiting and when deciding what terms and conditions should be offered to an employee as well as when decisions are made about who should be promoted, transferred or receive training as well as to any decisions about termi nating someone’s employment. The Race Relations Act 1976 and amendments 2000, 2003- which gives public authorities a statutory duty to promote race equality. The aim is to make promoting race equality central to the way public authorities public authorities work, and says they must: eliminate unlawful racial discrimination and promote equality of opportunity and good relations between people of different racial groups. 2. show interaction with individuals that respects their beliefs, culture, values and preferences in order to be sure that a care worker’s work is inclusive and respectful of other people’s social identity, they need to: * recognize that they need to treat everyone they care and support as individuals and respond to them, and their social identity, in an individual manner * Understand that treating people fairly does not mean treating people in the same way.They need to recognize difference and respond appropriately * Respect all individuals they support regardless of their social identity * Try to increase their knowledge and understanding of aspects of social identity that might be different from their own * Avoid stereotyping or making assumptions about individuals based on their social identity * Recognize that their own social identity may impact on individuals in different ways * Avoid using inappropriate and disrespectful language relating to social identity 2. 3 describe how to challenge discrimination in a way that encourages hange If discrimination is challenged effectively, future incidents of discrimination can be prevented, as well as empowering individuals to understand their rights. The care worker should: * Always act fairly and try to see things from the other person’s point of view, considering that there could be different pressures, needs and cultures. * Always use positive language and never use words or phrases that could be disrespectful towards another person * Not allow prejudices and stereoty ping to influence them and not accept any tupe of discriminatory behaviorOutcome 3: Know how to access information, advice and about diversity, equality and inclusion 3. 1 identify a range of sources of information, advice and support about diversity, equality and inclusion http://www. equalityhumanrights. com/ gives information about the Equality and Human Rights Commission which was created to challenge discrimination and promote equality and human rights http://www. scie. org. uk/socialcaretv/search. asp? uery=diversity gives information about working with lesbian, gay, bisexual and transgendered people with different needs of support https://www. direct. gov. uk/ gives information and guidelines about public services Employer’s policy and procedures regarding equality and diversity 3. 2 describe how and when to access information, advice and support about diversity, equality and inclusion Any belief that someone is a victim of discrimination has to be reported immediately to the manager or supervisor.If a care worker feels that he/ she is a victim of discrimination, they should as well report it straight away to the manager or supervisor. Also a more senior or different manager can be contacted if there is a suspicion that the direct manager or supervisor might be involved. The human resources team is usually qualified to give advice and support on this matter. Support can also be found to a Trade Union if the care worker is a member or to Advisory, Conciliation and Arbitration Service (www. acas. org. uk).